10 Reasons Why Your Business Needs to Convert to Hosted VoIP

Cloud-based technologies have undergone a major shift in recent years. Forbes reports that small businesses increasingly use digital and cloud-based solutions and companies are converting en masse to cloud-based multi-tenant IP PBX solutions like VoIP (Voice over Internet Protocol) phones, owing to the cost-effectiveness and high productivity that comes with it.

Cloud communications include Internet-hosted Voice over IP Private Branch Exchange telephone systems - called Hosted VoIP PBX. In comparison, on-premise PBX costs more, requires a high deployment effort, and can be high maintenance. Hosting your multi-tenant IP PBX virtually in the cloud means your PBX is on highly available systems and comes with a pool of well-trained professionals to manage them.

Apart from reducing your liability and stress, it also reduces capital expenditures for your business, allowing you to classify your PBX services as fully deductible operating expenses instead. Hosted VoIP PBX offers endless benefits. Here are the top 10 reasons to switch from an on-premise PBX to a hosted VoIP multi-tenant IP PBX software.

1. Remote working

A hosted VoIP PBX is perfect for employees who work remotely. They can make and receive calls on their main number or a DID (Direct Inward Dialing) number they are assigned, from anywhere, at any time. Now, your phone lines and telephones are no longer restricted to a physical location or office. You can use them wherever you have access to the internet.

2. Adaptable

VoIP PBX cloud allows you to manage your phones from anywhere. As a result, you no longer have to rely on your telecom company to help you make small changes to how your phone system functions. Instead, you can easily customize it yourself whenever you want

3. Portable

With cloud-hosted VoIP PBX, you'll never miss another call. With your desk phone, your computer's softphone, and your smartphone app, you can make and receive calls to and from your main number or DID number from anywhere you are.

4. SaaS integration

By connecting your Hosted VoIP PBX to your CRM, ERP, HR system, you enable not only unified communications, but you can also provide your employees, customers, and vendors with much more fluid and efficient communications throughout the company.

5. Flexible

It is far easier to move to a hosted VoIP PBX than to an on-premise multi-tenant hosted IP PBX system. It doesn't matter if you're moving your offices, temporarily moving staff, or moving the entire company, you won't have to upgrade your VoIP PBX.

6. Backups

Cloud-hosted services that are widely trusted provide secure data backups and access. The retrieval of call history, recorded conversations, voicemail messages, and even retrieving the version of a user or system profile is always simple and quick. To make it easy, they provide thorough backups and restores, review the SLAs of your Hosted VoIP PBX provider before signing up with them.

7. Recovery

Disaster management plans (DMP) are essential to business continuity today. With Hosted VoIP PBX, you do not have to worry about floods, fire, theft, or other miscellaneous damage. You may have to replace some desk phones, switches, and a router for QoS, but your PBX and call traffic would still be available and secure.

8. Affordable

Hosted VoIP PBX is easy and inexpensive to set up and maintain. Typically, only a few hours are required for your current IT team to work with the Hosted VoIP PBX provider to set up a Dev/Test model with a few telephones. You can easily install a few at one location before rolling them out to other locations.

9. Scalable

Hosted VoIP PBX is an easy way to scale your business using cloud hosting. Hosted VoIP PBX providers provide a web portal through which users can add lines, delete users, and update their accounts. Cloud computing also eliminates the need for additional hardware, depreciation calculations, and scheduled maintenance planning.

10. Cost-effective

Hosted VoIP PBX offers the clear and undisputed benefit of reduced operating costs over the long term. This is mostly because less hardware and maintenance are required, and also because support and maintenance are pooled. An on-premise PBX system requires hardware, and for that hardware to continue to operate, it must be upgraded, maintained, and repaired.

Thus, incorporating the latest IT trends like VoIP into your business can bring you great benefits. VoIP is cost-effective and ensures that your business is always in touch with its customers and employees, regardless of their location.

Such multi-tenant IP PBX development solutions are changing the way we understand offices. Shortly, your company might not need an office and bulky landlines. Therefore, it would be smart to purchase VoIP results before this surge happens.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget. 

For more information visit https://www.ecosmob.com/

Call Center Analytics: How to Increase Customer Satisfaction & Agent Productivity

How often have you been told an old cliche-- customer satisfaction and agent happiness are directly proportional? Well, too many times perhaps. Behind each of the different criteria and KPIs are human provocations, interests, and needs. To make each stakeholder accountable and drive efficiency, you need to access the power of call center software. Call center analytics becomes crucial as you expand your omnichannel call center. Let’s understand the various metrics and what value they hold.

What is call center analytics?

Call center analytics describes the collection, dimension, and reporting of performance criteria within a contact center. It tracks call data and agent performance handling inbound or outbound calls with the help of various call center software and VoIP solutions.

Common types of analytics include:

● handle time

● call volume

● customer satisfaction

● hold time

Call center analytics is much further than just call times. It is a factor in the human element to impact how calls are handled, including the customer experience itself. With the right call center and VoIP business solution, call center data can give crucial insight into customer experience, boost brand loyalty, and enhance effectiveness across the board.

Pros and cons of using call center analytics

The benefit of essaying calls is that you can measure your call center operation and achieve efficiency. Other benefits are:

1. Measurable- Numbers are easier to quantify than traits. There are dozens of meaningful criteria to track and interpret.

2. Integrated- Most of the cloud contact center results offer in-built call center analytics. This means call center leaders don’t need to learn SQL or use Crystal Reports.

3. Manageable-The correct agent criteria are ones that they've a significant amount of influence over. For example, one that can be better from rehearsing the right actions.

Tools to glean analytics in Call center software

1) Data integration

Your call center solution needs to be tightly integrated with your CRM (Customer Relationship Management). In addition to collecting quality data on agent performance and customer satisfaction, it helps your team when they need it most. Cloud call centers development solution uses secure APIs to change data with other services behind the scenes.

2) Instant access to call center criteria

Call data comes in numerous forms and can be overwhelming without the right strategy in place. Don’t just store data in a depository. Your analytics software should come with pre-built reports that connect to your most important business criteria. These reports allow you to quickly turn data into actionable items, rather than struggling to produce custom dashboards.

3) Real-time call center analytics for agents and administrators

It is no longer enough to only look at numerical data. Rather, look for a result to give real-time data to enhance the customer experience. These tools aggregate customer satisfaction, call center performance, and business issues together.

4) Practicable and easy

Every business is unique. While reports will help you easily take advantage of your call data, they might not cover all your KPIs. Look for analytics platform that can track the performance criteria that count most to your business pretensions, similar as

● First Response Time (FRT)

● Average Handle Time (AHT)

● Call Volume

● Average Waiting Time

5) Omnichannel approach for customer satisfaction

Primarily, your call center analytics software shouldn’t be separated from the rest of the business. A good analytics result combines data across channels and takes advantage of an omnichannel

Your call center software solutions are the core of your business, which means it’s essential to ensure that it’s running effortlessly. To do this, you have to take a look at the call center metrics that most roughly impact the quality of your call center’s productivity and also do what's necessary to enhance your processes and agents.

It is crucial to employ the right technology, measure the right metrics, hire the right people, provide the right training, and look for ways to continuously improve your call center productivity. For help amending your call center productivity moment, contact

About Ecosmob

Ecosmob, provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assure flexible hiring models to help businesses cater to their requirements according to their needs and budget.

For more information visit https://www.ecosmob.com/

Gain a Competitive Edge with the Best VoIP Service

Even with accelerated digitization and the growth of multiple communication channels, office phones remain a staple for start-ups and small businesses. If you are either, a quick homework will reveal that VoIP solutions providers are your best bet to get started with an enterprise-grade phone system. The business phone system is also known as IP PBX (Internet Protocol Private Branch Exchange).

The popularity of VoIP (Voice over Internet Protocol) business solutions among large and small businesses is alike. No matter the size, with VoIP, you can pick from a diverse range of solutions to fit your needs and pocket. Large enterprises can go with VoIP application development services to collaborate and communicate across their offices worldwide with multi-tenant IP PBX based on the technology. Start-ups and small business owners choose VoIP for affordability, scalability, and flexibility.

In the VoIP business phone marketplace, you may come across two options, on-premise or cloud-based phone systems. On-premise means the whole setup at your place—equipment and other hardware. The onus of maintenance and operations will fall on you. Whereas, in the cloud-based system, you can outsource these tasks to the VoIP solutions provider and focus on your core job.

Once you have made up your mind, be sure to cross each of the below items from your checklist to find the right business phone system.

How to Choose the Right Business Phone System for Start-Ups

1. Internet Connection

You need to test your internet connection for security and speed. Both on-premise and cloud-based VoIP systems require a reliable internet connection. Otherwise, you may experience call drop-in and drop-out or glitches.

2. Understand usage pattern

Make sure to dig deeper and calculate your business phone system usage based on incoming, outgoing, domestic, or international calls. Identifying these can help you understand what you need from a `s provider.

3. Fix your priorities

Today, VoIP business solution come in many forms packed with numerous features. Make a list of essentials and non-essentials.

4. Set aside your budget

Evaluate how much you spend on a business phone set up and operations. Assess recurring costs along with fixes, such as installation and ongoing maintenance costs associated with PBX and self-hosted VoIP systems.

5. Speak with other start-ups

One of the best ways to avoid pitfalls is to learn from the mistakes of others. Small business owners or your employees who may have worked with start-ups can provide valuable insights.

VoIP software development companies offer integration of dynamic IVR, email, WebRTC, mobility, fax, and voicemail in an IP PBX solution as per the business requirements.

About Ecosmob

Ecosmob, provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assure flexible hiring models to help businesses cater to their requirements according to their needs and budget.

For more information visit https://www.ecosmob.com/