How Does Enterprise VoIP Impact Customer Service?

Businesses are all about good sales, and good sales are all about good communication. If communication is poor and less effective, it may affect customer service and sales.

An enterprise VoIP solves this issue and unlocks ample opportunities to improve customer services. According to a study by Forrester, VoIP calls can cut response times by up to 75%. As a result, clients may be more satisfied since they value prompt and effective service. Let us understand how enterprise VoIP does it all.

What is Customer Service?

For any business, the customers are the number 1 priority. It may sound cliche, but it's true. In the end, it's your enterprise customers that directly decide your market position, reputation, and revenue. Customer service is the customer's experience during sales, product delivery, and after-sales. 

Long waiting times during the call, rude/unknowledgeable customer service representatives, unsatisfactory problem resolution, and multiple call transfers contribute to a bitter customer service experience. This can primarily affect the enterprise's success.

So, how to improve the customer service of your enterprise? The answer lies with enterprise VoIP solutions. The Voice over Internet Protocol calls work over the internet. VoIP allows you to answer calls from anywhere with any internet-connected device.

Ways Enterprise VoIP Improves Customer Service Quality

Calls are the bridges that connect an enterprise with its customers. As per a report, 60 % of customers prefer to call enterprises to discuss their issues. Hence, it's the first step of impression building. Unlike traditional call services, enterprise VoIP calls promise greater customer satisfaction with high-quality calls and many advanced features that are way more affordable. Let's understand how VoIP enterprise solutions are impacting customer services.

• Round-the-Clock Availability.

Today, enterprises broadly use the advanced PBX feature, i.e., IVR, as it helps in offering uninterrupted 24/7 services to customers without even deploying the workforce. With IVR, enterprises can save considerable costs and bring enormous profits. In IVR, a predefined set menu guides the user to get a resolution in less time. 

Small enterprises that find it challenging to hire a separate team of employees to work on odd hours welcome IVR solutions with open hands. The customer gets personalized interaction and timely resolution without waiting in long queues to ask a simple query.

• Better Collaboration with Unified Communications

Enterprise VoIP solutions let the teams communicate and collaborate internally and externally in multiple ways. Advanced features like voice calls, instant messaging, voice mails, presence, file-sharing, conferencing, and CRM contacts on a single platform facilitate better communication for problem-solving. Teams can collaborate in real-time and deliver better customer service. 

Feature-like presence helps review the availability of the customer service executive and redirect the calls within, making the customers wait for lesser time. 

Through unified communications, the customers can connect via chat and share files with the customer service agent. These plethoras of ways to communicate improve customer satisfaction.

• Personalized Calls 

Enterprise VoIP solutions can be integrated with CRM tools. It allows customer service agents to access client data while on the phone. This may result in personalized assistance and higher client retention rates. According to a study by Accenture,  83% of consumers are open to sharing their data to get a customized experience.

• Better Call Quality at Affordable Prices

Call jitter, call latency, and call drop are the issues that are a nightmare for every customer support team. Additionally, the hefty call charges make it more difficult, especially for small organizations, to generate revenue. VoIP enterprise solutions offer top-notch call quality at meager costs. Additionally, it comes with a wide array of advanced features that improve customer service.

• Direct Numbers and Extensions

There are instances when a customer needs help to reach out to the customer care executive. It creates unrest among the customers. An enterprise VoIP swiftly handles this issue since VoIP is a virtual phone system, and having more than one phone number at a time is possible. The extension number is a concise internal phone number that links an employee or department. Therefore, customers can easily connect with customer service and get the answer to their queries. 

Wrapping Up

Enterprise VoIP improves the effectiveness and performance of the calls due to features like call recording and call volumes. It empowers enterprises to serve the best customer service through high-quality calls and faster response time. Therefore, switching to VoIP is the need of the hour to impact customer services at a large scale.

About Ecosmob

Ecosmob Technologies provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions, and VoIP testing services to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

How To Determine The VoIP Quality Test Before Call Starts?

VoIP (Voice over Internet Protocol) is an internet-based technology allowing us to make online voice calls. It has changed how we communicate and has become crucial to our daily lives. However, not all calls are the same, and the VoIP quality test can vary depending on several factors. Here, we will explore what VoIP Quality Test is and how to determine the quality of a VoIP call before it starts.

What Is a VoIP Quality Test?

VoIP Quality Test is a tool used to assess the quality of online voice calls. It measures various aspects of call quality, including call clarity, delay, jitter, packet loss, and overall audio quality. The test can be conducted using a range of parameters, such as network bandwidth, latency, and packet loss rate, to simulate real-world call conditions. The test results help identify network issues that could impact voice call quality and provide guidance on optimizing network performance for VoIP calls.

Steps To Determine The VoIP Quality Test Before The Call Initiates

• Check Your Network

The first step in determining the call quality is to check your network. A weak or unstable network can cause issues with your call quality, such as dropped calls or poor sound quality. In addition, several online VoIP testing services can help you evaluate your network's performance for VoIP traffic.

• Use a Quality VoIP Service Provider

The quality of your VoIP call will also depend on the service provider you choose. VoIP testing service providers may offer lower-quality calls or other issues. Selecting a high-quality VoIP service provider that offers excellent call quality and reliable service is essential.

Before choosing a VoIP testing service provider, research their reputation and read reviews from other users. You should also check their service plans and pricing to ensure they fit your needs and budget.

• Test Your Equipment

Do VoIP testing before using the equipment, as old or low-quality equipment could affect the quality. To ensure that your equipment is up to the task, you should test your microphone and speakers before making a call.

• Use Quality Codecs

You can perform a VoIP quality test to ensure your system uses high-quality codecs. It involves simulating a VoIP call and measuring metrics such as jitter, packet loss, and latency. Many VoIP testing services can help you perform these tests and identify any issues with your system. You can ensure that your calls are clear and reliable by using quality codecs and regularly testing your VoIP system.

Conclusion

Ensuring good VoIP call quality is essential for any business that relies on communication with its clients and customers. Conducting a VoIP quality test before making a call can help identify any network issues affecting the call quality. Additionally, considering other factors such as network congestion, bandwidth limitations, hardware and software compatibility, network security, and the codec used can also help improve the quality of your VoIP calls. By following the tips, you can ensure that your VoIP calls are high quality and enhance your communication experience.

About Ecosmob

Ecosmob Technologies provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions, and VoIP testing services to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

Top 3 Reasons for VoIP Development Services Popularity

VoIP (Voice over Internet Protocol) is extremely popular in business. The market is flooded with VoIP products that are ready to use. Various open-sources VoIP products are on the market, including FusionPBX, FreePBX, GoAutoDial, and many more. Even though there are numerous ready-to-use proprietary and open-source VoIP options, there is still a need for custom VoIP development services. We'll examine the top three factors that contribute to the success of VoIP application development services, which have many causes.

Compelling Reasons behind the Popularity of VoIP Application Development Services

The top three reasons are given below for VoIP development services' popularity.

To Obtain a Customized Solution

Entrepreneurs frequently come up with original concepts. Other times, these ideas develop to establish new markets for cutting-edge VoIP-based products that will increase sales and brand recognition. Sometimes, these ideas are designed to improve their operations' speed and efficiency. In any case, there is yet to be a ready-made solution to this problem. Business owners and seasoned entrepreneurs must therefore invest in developing original VoIP options. When you sign an NDA with a VoIP service provider, you can be sure they will keep your proposal confidential and meet their deadlines.

To Enhance an Existing Solution to Meet New Functional Requirements

In some instances, the companies have a VoIP solution already. They might have been an open-source VoIP solution, something they built themselves, or repurchased a few years from a VoIP service provider. Markets and company models are both subject to change over time. These changes call for new functional modules and functionalities. In this situation, VoIP application development services are indispensable. Businesses require custom programming services to enhance their functionality.

Get the Solution Using your Preferred VoIP Technology

Several VoIP development technologies, including FreeSWITCH, Asterisk, WebRTC, Kamailio, and OpenSIPs, are accessible to create VoIP solutions. The third-party and open-source VoIP solutions get developed in a specific VoIP programming technology selected by the open-source community or leading company.

The VoIP sector is expanding very quickly. New open-source software releases or technological innovations are available almost every month. The ready-to-use product that a business owner purchases or install typically has some technical restrictions. It might use something other than the most recent technology or need to support creating the necessary features. Business owners can spend money on custom VoIP application development services in these circumstances. Users can select the features they want to include in their solution and their preferred technology for custom VoIP solution development.

In A Nutshell

These are the compelling reasons behind the VoIP app development popularity. VoIP is a trustworthy and reasonably priced communications solution for staying in touch. For this reason, consider switching to a VoIP phone system from your office's landline connection. Also, if you want to make inexpensive long-distance calls that can give you many advantages, such as working from home, the VoIP phone unit can provide many benefits. Many people prefer building a custom VoIP solution over a ready-to-use product.

About Ecosmob

Ecosmob Technologies provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions, MVNO solution development services to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

Top 8 VoIP Features For Every Business Phone System

If you are reading this post, you already know the power of VoIP phone system and it's impact on all enterprises - big or small. The presence of VoIP solutions is swapping the existence of traditional landline phones at a rapid pace. VoIP's efficient, reliable, and cost-effective features lure enterprises and help them drive profit and improve productivity by 77%.

Voice over Internet Protocol is the present and future of the communication world. Since VoIP uses the internet to make and receive calls, it empowers a flexible, portable, and cost-effective collaboration tool.

Key Features of VoIP Phone System

As technology evolves, VoIP brings much more than just making calls. While text messages, call hold, and call forward are some of the most common features, the advanced VoIP phone system offers a wide range of advanced communication and collaborative features. For instance, automatic call distribution,  call analytics, auto attendant, predictive dialers, and more.

Here are the leading eight components to have in your VoIP strategy -

• Auto Attendant
  

Being present 24/7 to handle the call load takes a lot of effort, particularly for call centers and international service centers where operations run 24/7. Auto-attendant feature of the VoIP phone system divides that responsibility by answering the user queries. This virtual receptionist tries to resolve the query through predefined popular query resolutions. If the user needs further assistance, the auto attendant efficiently routes them to the dedicated department as per the user inputs. With these features, enterprises need not stay on their toes to answer the calls. 

• Sentiment Analysis

Artificial Intelligence and Natural Language Processing (NLP) technology gives a personalized touch to the technologies around us. Its infusion with Voice over IP is similar to the array that offers an advanced feature - Sentiment Analysis. This feature helps analyze and understand the customer's outlook toward the brand. It is a valuable asset to the companies to comprehend, measure and enhance customer satisfaction levels.

• Call Presence

A constantly busy business line is a big turn-off for customers. It causes considerable losses to enterprises where a potential customer loses interest at the initial stage. The call presence feature of the phone system VoIP solves this pain point. It gives enterprises a clear picture of the call status and availability of the agents. 

• Auto Dialers

It is a standard must-have feature of VoIP. Auto-dialers enables the users to make calls from a pre-set phone list.  

• Automatic Call Distribution

This VoIP phone system feature is perfect for enterprises that handle a large number of call loads. As the name suggests, Automatic Call Distribution helps enterprises divert and distribute the calls to dedicated customer service agents.

• Anonymous Call Rejection

This feature lets you block calls from anonymous or unlisted IDs. Anonymous Call Rejection helps you gain better control over the VoIP business phone system.

• Call Analytics

Call analytics helps enterprises collect, evaluate, analyze, and improve user experience. It is an advanced feature of VoIP solutions that premium companies offer as an add-on paid service. It is a real-time feature that uses various Key Performance Indicators (KPIs).

• SIP Trunking

Session Initiation Protocol or SIP trunking lets you send and receive calls from the PBX system via an IP network. It helps in enhancing the quality of the communication networks. 

Conclusion 

As the mobile VoIP Market is expected to reach $183.7 billion by 2027, it is crucial to accommodate your enterprise with VoIP technology. The phone system VoIP top features help enterprises expand and deliver the best of their capabilities.

About Ecosmob

Ecosmob Technologies provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions, and MVNO solution development services to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

How VoIP Changes Customer Interactions

When you think of customer Interactions, communication through calls is the first thing that comes to mind. In fact, as per the fourth edition of Salesforce's "State of Service" report, 89% of professionals believe that "phone" is an important customer service channel. It will always have a prime role in customer service. Thus, having a reliable, affordable, and secure calling solution is crucial. And that's where the part of VoIP Solutions comes in. You can improve customer interactions by integrating VoIP with your traditional communication method or CRM.

Let us dive deep and understand how exactly VoIP Can Change Customer Interactions.

● You never miss a call

One of the critical features of VoIP is call forwarding, which ensures that all calls get routed to the dedicated department. The right agent then responds and interacts when every inbound call.

Furthermore, with a VoIP system, the agents or service teams can take up calls from anywhere, irrespective of location. Earlier, with traditional phone lines, it was mandatory to be present near the phone system to pick up and answer calls. However, the VoIP system has transformed this very notion. Now, you can answer a call remotely from home while traveling or even offsite.

Thus VoIP solutions let you answer all calls and improve customer satisfaction.

● Interact with customers any time of the day

Do you know VoIP lets you interact with customers any time of the day? Yes, it is true. You can communicate important information even outside your business hours. It is possible with the "Auto-attendant" feature of VoIP solutions.

Auto-attendant feature of VoIP solution cements the first impression of customer interactions.

It has pre-recorded greetings, call routing features, important reminders, and alerts. You can also add marketing promotions every time the system receives a call from a customer. Thus customer interaction becomes very easy.

● Smart interaction

It is one of the most intelligent features of the business phone system. There have been instances when you must ask the customers multiple questions to understand their business history with the company. Right? And at the same time, asking a million questions is never a good idea.

VoIP solutions solve this persistent problem with advanced application integration features. VoIP solutions integrate with CRM, where all customer records and information appear. It helps you handle customer queries proactively. Thus, VoIP solutions make smart interactions.

● Cost-effective

A VoIP system is very cost-effective than a traditional phone system. You can make numerous domestic or international calls without burning holes in your pocket.

Additionally, you do not have to sit next to your wired phone. VoIP gives the freedom to answer calls anywhere worldwide. It is possible due to VoIP integration with the CRM platform. The agents or service teams can take calls from their homes or anywhere.

It has two benefits. Businesses save a lot of office space rent, staff expenses, utility charges, travel allowances, and other employee benefit program charges. Second, customer service becomes more manageable and cost-effective. That is why businesses can save nearly 75% with VoIP systems by facilitating customer interactions.

VoIP is part and parcel of Customer Interactions

For any business, its customers come first. Solving customer queries and providing a positive customer interaction experience is vital. Customer satisfaction also defines the reputation of any business and directly affects its future collaborations. VoIP solution from trusted business VoIP providers has the answer. It offers ultimate flexibility and competitive advantage, from smart interaction to auto-attendant features. That's how VoIP changes customer interactions.

About Ecosmob

Ecosmob Technologies provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions, MVNO solution development services to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/