How SBC Will Help You Manage the Changes That are Coming

Hailed for its convenience, reliability, and flexibility, VoIP has emerged as the new gold standard in modern business communication. However, as cloud-based enterprise servers are now stocked with sensitive information, security is also a top priority for businesses. As organizations move to unified communication solutions, they’re looking at deploying systems that secure their communication networks and IT infrastructure. This security solution is coming in the form of Session Border Controller (SBC) solutions.

When used in VoIP networks, SBC software brings better control over media streams and signaling, maintains stringent security, and ensure high service quality for all conversations. Besides, Session Border Controller solution is also designed to terminate and re-originate communication sessions, manage and control traffic, and provide a one-stop platform for ensuring a secure and efficient UC rollout.

What is an SBC solution?

Let’s break down the term SBC to understand its functioning at a granular level. A session is when two parties connect over a call. A border separates different parts of a network. A controller plays the role of an influencer as session data moves across borders.

The primary function of SBC software is to safeguard calls, encrypt signals, monitor sessions to ensure only authorized callers are provided access, and prevent malware and DDoS attacks. This all-purpose solution is emerging as a go-to tool for protecting and regulating IP communication flows, video calls, text chat, and collaboration sessions.

SBC solutions use SIP to get embedded within communication networks and signaling paths between VoIP callers.

Why SBC solutions are the new must-have tool on the communication block

Session Border Controller solutions are the new gateway to better security and seamless conversations. Here’s what they bring to the table:

Security: SBC solutions protect against DoS (Denial of Service) and DDoS (Distributed Denial of Service) attacks, service theft, and toll fraud. They provide signaling encryption and safeguard against session tampering and impersonation.

Session routing: SBC software is powered to route sessions across networks and bring onboard the least cost routing.

Quality of service: With an SBC solution, VoIP service providers can implement their own call admission and denial policies as well as Type of Service markings.

Interoperability: With SBC solution development organizations can ensure that their signaling stream headers and messages are moderated to accommodate multivendor discrepancies.

Benefits of onboarding SBC software

Without the powers that SBC solutions provide to organizations, they leave themselves open to security risks. That’s just one of this VoIP firewall’s benefits. What are the others?

Quality: SBC makes the use of VoIP solutions seamless and improves call quality.

Interoperability and consistency: Integrating SBC results inconsistency in quality, andinteroperability of VoIP and video devices.

Connectivity: SBCs use internal IPs to route traffic, instead of traditional phone networks. This makes call connectivity faster.

Mitigation: If there is any unwanted activity happening on your UC solution, SBC raises an alarm using pattern analysis. This could include high traffic due to a DoS attack or danger from malware.

Safety and security: SBC networks are great at blocking a threat when they identify it. They do so by notifying the Central Processing Unit the deploying every protocol in the playbook to counter it. And when SBC solutions stand guard, hackers stay away – as it provides extra layers of protection by using patches and updates to renew protocols.

SBCs are an imperative – not a choice

Enterprises are realizing that bringing an SBC solution onboard is no longer an option – it’s imperative. To maximize the benefits of this fool-proof security tool, businesses need to work with VoIP service providers who deliver high-quality SBC solutions that have a minimal failure rate. It’s becoming the best route to take to enjoy seamless UC communication and collaboration.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

Tips to tackle 5 key staff augmentation problems

Businesses today are looking to increase productivity, efficiency, and profitability while reducing costs. One of the effective ways to reduce costs is to invest in critical skills through people, technology, and staff augmentation services.

Staff augmentation services refers to the use of temporary or contract staff to complete a given project or task as opposed to hiring a permanent staff member. It is a relatively new concept in the business world and every business or entity that uses temporary workers to complete tasks should be aware of the challenges that come with this.

Now that we all know staff augmentation has been in practice for a while now. Every company across the globe is using it. But that doesn't mean that the problems are any less. If you want to know the key challenges in staff augmentation services and how to solve them, then you are at the right place.

1. Communication and management

The most common challenge encountered by the staff augmentation services team is communication issues between the two groups of staff due to language barriers, which can lead to customer dissatisfaction and non-compliance with policies.

Some solutions for these problems include:

● Having all employees speak the same language.

● Using video technology so that employees can see each other's faces.

● Have a solid communication strategy in place.

● Undertake regular evaluations with teams.

2. Quality of Service

Quality of service is the positive perceptions and feelings customers have about a company’s customer service, or how well it meets their needs. When implementing customer service through staff augmentation, some factors might affect the quality of services that need to be considered.

It is essential to retain the same level of staffing and training as in-house customer service to ensure consistency and quality control. One can increase the quality of services by :

● Set a well-defined goal with milestones: A clear goal should be set for the team before commencing with the training process. This includes setting a scope of training, defining milestones, and agreeing on the desired outcome.

● Know your team: Establishing a profile for each member of staff is one of the most important tasks . The knowledge gathered from this process allows for a better understanding of their skill sets, limitations, and motivators so that they can be assigned to specific tasks accordingly.

3. Transfer of knowledge

Organizations can promote smooth knowledge transfer by doing the following:

● Clear Communication: Team members must find ways to communicate with one another as well as the customer during the call process.

● Feedback Loop: Feedback should be done systematically and should be quantified in some way so that it can be used as a learning tool.

● Q&A Session: Conducting regular Q&A sessions will help the staff to have better knowledge and they can transfer their ideas among others.

4. Scalability

One of the most common issues in IT staff augmentation services is expanding a team with extra IT professionals. To overcome this problem select a provider with sufficient technical skills and a large network of IT professionals.

This will help in choosing qualified candidates and map the company’s core competencies, skills, and knowledge requirements. This is done by listing the tasks that need to be executed on a day-to-day basis and pinpointing the criteria required for each task.

5. Legal Issues

Several organizations that engage outsourced personnel have problems with taxes, outsourcing expenses, quality control, security, and staffing challenges.

One of the staff augmentation solutions is to sign a contract that is beneficial to both parties. The company is liable for all the rights and obligations of the hiring organization and hence must ensure that the terms of the contract are observed by the latter. The contract should spell out the terms of the arrangement including the pay and benefits to be provided to the employees.

Last, but not least!

The demands of the modern economy are ever-changing, and businesses of all shapes and sizes need to be able to respond quickly to the needs of their customers.

One way to do this is through the use of staff augmentation consultation services. With the right team, however, your business can be sure that staff augmentation is a viable option and will deliver the results you expect.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

5 Ways to Tell You Need a New Contact Center Solution

New-age, technology-driven call center solutions have transformed the way contact centers function. Customer pain points like long wait times, confusing phone menus, and irrelevant and repetitive explanations are a thing of the past.

Instead, call center software solutions are now designed to address customer demands effectively by providing choices, making agents more competent by giving them easy access to customer information and driving ease of use and faster resolutions. What’s more, improved call center solutions are also known to increase agent satisfaction. And engaged agents will always put in that extra effort to resolve customer issues faster and more effectively.

That adds up to a lot of reasons in favor of upgrading your call center software solution. It’s pushing organizations towards some heavy-duty introspection, to understand whether they need to reimagine and replace their call center software. If you are in the same boat, then read on to know about 5 sure-shot signs that your call center management software needs an upgrade.

5 signs that your call center solution needs an upgrade

● Your contact center captures huge amounts of data. The only way to contextualize it is to opt for an AI-powered call center software

AI has taken industries across the board by storm. And contact centers are no exception. Being in the business of communication, contact centers are known to churn out mammoth amounts of data. If your contact center is on the same plane, then you need the power of predictive analysis and other technologies like speech analytics that’s driven by natural language processing (NLP) in order to understand your customers’ journeys, study their intent and predict future actions, as well as to study the performance patterns of your agents. AI will also help your contact center become more effective and results-driven – an end goal that every business aspires for.

● You want end-to-end, unified visibility into your data

Your contact center is looking at developing a centralized database, in order to let your agents have complete customer information before they answer a call. Also, you want this data to be easy to locate and navigate. Old call center solutions did come with the power of agility and presenting real-time data. If you are grappling with this problem, then it is time for an upgrade.

● You’re seeking system integrations

Contact center agents usually work with a lot of systems – from predictive dialers, ticketing systems to CRM systems. End result: they are often hopping from one system to another as they collate customer data. No business wants their agents to be wasting time on unnecessary juggling – and neither do you. You are seeking integration so that all customer information is available on a single, centralized dashboard.

● You want to increase the scope, functionality, and capability of your contact center

New-age call center software offer better workflows and capabilities to contact centers. For instance, self-service IVR capabilities and implementing quality management or performance management modules. If your existing solution does not offer these capabilities and you’re looking to improve the performance of your contact center then software replacement is a good option.

● You’re looking at adding the power of the cloud to your contact center

If your contact centers have a large number of agents who work out of diverse locations, then going for a cloud-based call center software solution is a wise choice. Cloud power comes with a lot of benefits for contact centers. Your call center doesn’t need to be involved in maintaining servers or updating software. Cloud-based call centers follow a pay-per-seat model, making them cost-effective. So if your on-premise contact center solution is digging a deep hole in your pocket, it is time for you to log into the power of the cloud.

Build better customer relationships with new-age contact center solutions

A contact center is a primary point of interaction between a business and a customer. If you keep this interaction information-driven, relevant, and focused, you are bound to win over your customer’s loyalty. Modern contact center solutions are designed to make customer experiences better and build lasting brand-user relationships.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

How to Find the Best SoftSwitch Provider for Your Business

Softswitches are taking the VoIP world by storm. A short-form for a software-powered switch, VoIP softswitches are an intermediary solution that is used to initiate and route calls across communication networks. VoIP softswitches offer features like call control, routing, data management, and sending voice, video, and data information – that help VoIP providers ensure that their clients manage their internet calls better.

VoIP softswitches come in two variants – the class 4 and class 5 softswitch. Both work in tandem, with VoIP class 4 softswitch enabling the routing of international calls via IP networks and then connecting with a class 5 softswitch to complete the call.

As remote work gains increasing global traction, and unified communication systems become a must-have collaboration tool for enterprises, class 4 and class 5 softswitches have emerged as critical tools that enterprises must have in their communication kitty. Any VoIP offering – be it video conferencing, voicemail, or call forwarding – cannot be launched with the aid of a VoIP softswitch.

Since softswitches are such a critical component of VoIP calling, it is essential for businesses to pick a softswitch provider with care. Let’s take a quick look at what they should keep in mind while selecting a suitable provider.

What your softswitch provider should offer

Look out for seamless billing: One of the biggest benefits that VoIP softswitches provide is advanced billing features. Using this tool, users can be billed per their VoIP usage. Ensure that your softswitch provider offers integrated billing features and payment processing functions, as this will automate end-to-end invoicing processes.

Compatibility is critical: One of the primary jobs of a VoIP softswitch solution is to support codecs and protocols. Therefore, before signing on the dotted line with a softswitch provider, ensure that the softswitch supports the codecs that are used by your business. Some providers also give the option of transcoding to convert components into a format that works for your organization. Keep an eye out for this service as well.

Real-time reporting: Insightful analytics helps businesses stand out from the competition – and organizations don’t take this function lightly. Make sure your VoIP Class 4 Softswitch provider gives you a complete analytics report of all critical elements of your VoIP call, be it call volume, revenue, or unauthorized calls. Armed with these reports, your business can effectively study business progress and work on building it further.

Opt for end-to-end support: If your VoIP service or your softswitches malfunction, you should be able to contact your provider’s support team immediately. Don’t compromise on a steady support system as your VoIP communication and collaboration system could be the lifeline on which your business runs. Some softswitch providers may offer low-cost deals that don’t involve complete support. Bypass them completely.

Go for an easy-to-use management panel: If you want to have a smooth user experience with your softswitch then look for a management panel that’s easy to understand and use. This will ensure better customer experiences and higher satisfaction.

Softswitches are a top solution on the VoIP radar

Efficient routing and billing have put softswitches on the radar of every business that opts for VoIP calling. The popularity of softswitches is soaring as they are emerging as a critical tool that helps keep VoIP services seamless and free from errors and roadblocks. So choose your softswitch provider with care.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/