Top Ways to Efficiently Manage High Call Volumes with Call Center Solutions

Every day, a company deals with hundreds of customer calls or more. During holidays, the festive seasons, or during the busy times of the year, the call volumes rise significantly. If not appropriately managed by the call center solution provider, high call volumes become annoying for agents and make it difficult for them to deliver quality customer service. It leads to unsatisfied customers, drops in sales, and lousy brand reviews.

High-volume phone calls are typically a seasonal occurrence. Is it time for the holidays? Are you running marketing campaigns? Maybe it's payday? Typically, there is a clear correlation between traffic increases and call spikes: the more customers that visit your website, the higher the call volume. However, there may be many more causes for the rise in increased call volumes at your call center. A tech-rich outbound and inbound call center solution can help you manage high call volumes.

Top Ways to Manage High Call Volumes

Any business must resolve customer queries on time. High customer satisfaction is key to success for businesses. However, managing a high-volume call center can be quite a challenging task. Here are some practical ways a customer center can deal with high-volume phone calls:

Deploying Chatbots for Customer Support

Most of the queries during high call volumes are basic. You don’t want your live agent to answer such queries in real-time during the surge. An intelligent chatbot can solve many customer queries, bringing the high call volume to a lower level.

These days, businesses use a self-service content base that offers customers the necessary answer. Chatbots are integrated with the option to transfer to live agent support if the customer is unsatisfied with the provided response. Call center solutions with chatbot integration can help manage high call volumes efficiently and effectively.

Schedule callbacks

Customers can request a callback from the AI in times of heavy call volume, saving them from waiting in line. You might incorporate a form into the chatbot to obtain the customer's basic information and inquiries. Additionally, a call center solution provider might include a callback option that enables agents to schedule calls once call volumes get controlled.

Providing Right Tools to your Agents

Dealing with high call volumes will be significantly easier when your support department is equipped with capable tools. The right tools can help your agents manage a higher number of calls efficiently with a way better customer satisfaction rate.

Self-service Menu for Customers

In most cases, such as tracking order status, your customers can quickly receive help on their own with a self-service menu. A self-service menu is trendy among businesses of all niches and designed to help customers quickly resolve their queries. With a conversational chatbot, your customers can self-help and resolve their queries themselves. It helps in significantly reducing the high volume of phone calls.

Technology has evolved like never before. Conversational AI is used by businesses of all sectors across the world to lower call volume and improve customer satisfaction. With lower call volume, your support team will be more productive and help customers solve complex queries. After all, customer satisfaction is a priority of every call center solution.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

Top 6 Programming Languages for IOS Mobile Application Development in 2022

The world is changing fast, and so is the requirement of your customers. This is no secret that mobile has become a must-have for almost every online business. Millions of applications are published by IOS app development company on the iOS platform every year in Apple’s App Store.

Objective-C and Swift are mostly used to create apps for devices running IOS, tvOS, iPadOS, macOS, and watchOS. The majority of IOS applications are written in these languages. However, you’ll find IOS-dedicated and general-purpose programming languages to choose from for a wide range of IOS app development services. Before choosing the right programming language and before you hire IOS developer for your app, you need to consider numerous aspects such as features you might want to add in the future.

Here we have mentioned the six best programming languages for IOS mobile application development.

Objective C

In order to give an extension of OOPS and related characteristics, Tom Love and Brad Cox designed Objective-c in 1984. It was extensively used by developers long before Swift was released, and it is currently one of the greatest options for developing IOS applications.

Swift

Today's software projects frequently use Swift, a cutting-edge programming language for iOS that combines the greatest features of Objective-C and C code. Closures, generics, and other contemporary functionalities have been added to inheritance, polymorphism, encapsulation, and abstraction. With Swift, the IOS programming process has evolved to be more versatile and fun for IOS programmer for hire.

C#

Programming language C# is high-level, object-oriented, and general-purpose. It was developed as Microsoft's response to Java. The.NET platform, which serves as both a framework and a runtime environment, is closely integrated with C#.

The language most frequently used to create apps for Windows platforms is C#. However, since the.NET framework was made available for Mac and Linux operating systems, it is now possible to create native IOS applications in this language for almost any platform, including IOS.

Java

Java is a general-purpose, class-based, object-oriented programming language. The fact that its code can operate on any platform without needing to be recompiled is the main reason why Java is presently the fifth most used programming language in the world. Java may also use to create cross-platform IOS mobile application development thanks to its broad versatility.

HTML5

Although HTML5 is not the greatest programming language for IOS system apps, it nevertheless might enable you to develop other types of HTML5 iPhone applications. For instance, HTML5-based web apps for IOS (iPhone/iPad) can be created to give users access to any functionality or feature available on mobile or tablet devices.

Flutter

Flutter is a full-featured Software Development Kit (SDK) for mobile app development that comes with ready-to-use widgets and features. Google created it in 2015, and it was launched formally in 2017. Using just one codebase, this tool makes it simple for Flutter developers to create aesthetically pleasing, natively-compiled mobile, web, and desktop applications.

Before your hire IOS programmer, it is crucial to choose the best programming language for your IOS app development as it can impact the success and flexibility of your mobile application. Before choosing the programming language, you should always define your needs and expectations and, then finalize the best solution for your IOS app development services.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

Why Should You Make the Career Switch to Python?

Programming took a big leap with the introduction of C in the early 1970s. It was a human-like language that soon had compilers for almost every kind of architecture and operating system. But the development of languages did not stop there. Classes and object-oriented programming were introduced into C by Bjarne Stroustrup to create C++. People were looking for a more versatile language that emphasized code readability and a comprehensive standard library. Python was developed in 1991. But the development of the Web and technologies in AI and ML pushed it to the forefront. And now, more and more companies are looking to hire python developers.

Now why Python? Why should one opt for a career as a Python developer?

Readability and ease of use: Well, to begin with, Python is one of the easiest languages to pick up and learn, even for a person new to programming. Its human-like syntax, interpreted nature, and multiple libraries contribute in no small way to this ease of use. It is also a well-designed language that gives a lot of importance to great aesthetics when it comes to code. How does this help? Clean, readable code is the biggest advantage of Python. Nobody wants to sift through lines and lines of code that make little sense. A little organization always helps the debugger who will be maintaining and modifying the code. It helps if in your career as a Python developer, you also have to debug.

It is also the language of the future. With its simpler and easily extensible support for modern use cases, Python, along with R, is the preferred language for data science applications. And jobs in data science pay well, because of the scarcity of skilled developers and the number of new jobs that are created, thanks to advancements in technology and the sciences. This surely makes it a preferred career choice for many, and therefore learning as much Python as possible becomes a priority if you want a good paycheck as a developer.

Python is also very reliable. The powerful text processing capabilities are backed by capabilities to interface with most databases and to connect and integrate with most web development technologies. Python has a number of frameworks that allow integration with a number of languages. One of the popular languages, in this case, is Django, which is lightweight, very user-friendly and extremely capable without introducing any third-party resources. It makes Python and related technologies very reliable. As a python developer for hire, when you work with something reliable, you know your efforts will pay off in the long run, and that will give a lot of job satisfaction.

Affordable technology: Python is open-source. This means it is free for non-commercial use. A number of startups and small businesses use Python due to this reason. How does this help you, the developer? It allows you to work in larger teams even in smaller companies as employers can afford to hire more Python developers. This means that you get to learn techniques in programming from your peers and have more peer reviews for every piece of code you author.

Prototyping: You could hire Python experts to easily build a minimum viable product. A minimum viable product is the final product stripped down to just basic functionality for the sake of user experience testing. Prototyping is a critical skill in the future, and it is good to be able to learn this early on in your career journey. Python is one of the few languages that easily allow you to build an MVP.

When you are picking a career in Python, you are falling for the hype around you. Fall for the hype. This is an instance when it is worth it. If you are looking to hire a python developer instead, contact Ecosmob.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/