3 Benefits of VoIP for Small to Medium Businesses

VoIP has several benefits that function as differentiators for small and medium businesses. SMBs can rely on VoIP for its cost-effectiveness, superior customer experience, secure end-to-end encryption, and improved brand image. Let us now look at how VoIP solutions provider can help bring these benefits together and make it possible for small and medium businesses to prosper.

Cost benefits

SMBs will benefit a lot from their use of VoIP. It is because VoIP costs are lower as there is no need to set up a PSTN. All you need is a SIP server and a connection to the internet, both of which can be set up by your VoIP solution provider. Your VoIP solution provider can also help you understand how to improve your SIP server's performance, solve internet latency issues, and improve the stability of your internet connection. With VoIP, you do not have a problem of wastage of bandwidth even when the person at the other end is not speaking, whereas, in a PSTN network, you have to bear that cost too. You can go for a custom VoIP solution development that has become quite affordable even for small businesses.

Improved customer experience

VoIP has a range of features that improves the overall customer experience. The first and foremost improvement over an analog phone line is that the customer can get connected from anywhere using any device. All they would need is an internet connection. The second, of course, is the availability of the recipient. If the recipient is unavailable, the call can be redirected to voicemail or another recipient who could help the customer. VoIP business solutions can also convert a voicemail into text and send it to the agent, who can respond later. It also makes it easier to organize marketing campaigns, which improves customer experience. Traditional phones can only play back a voice message from memory. Third, IVR and a virtual assistant in a VoIP system help keep the customer occupied and collect relevant data even without an agent immediately available.

Better brand image

Customers are evolving, and so must your brand. VoIP can give your brand a consistent and authoritative voice. How does it do this? Integrating customer details across CRMs, email clients, and other customer-facing applications to get a better idea of the customers will allow you to present your brand in a better way to them. The IVR can also help build a better image for the brand in the customer’s mind if it is professional enough. The fact that VoIP allows extensions can also allow SMBs to give the impression of an organized office and workforce, which can work wonders for any brand and organization, big or small.

Those were the three top benefits, but there are a lot more. Work with a VoIP solution provider to know more about the other business benefits to your small business.

Customers are always eager to talk to you about the problems they face. Phones aren’t going anywhere. But it is up to you to “upgrade how customers talk” to you, as this would greatly improve their experience. If you are a small business owner, the benefits of VoIP could be realized in as little as three years with the assistance of an able VoIP software development company, such as Ecosmob. Talk to Ecosmob today!

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

Top 5 required DevOps Roles You Need on Your Team

DevOps is an absolute must for product development in the IT space today. Avail the services of DevOps solution providers to boost company and team productivity with the power of DevOps. With the leaner, faster code, you also reduce bugs for the end customer, and eventually even contribute positively to the company’s market share and revenue. The development team and the operations team will be on the same page throughout the project and there will be no communication gap between them. But the DevOps team does not only consist of a DevOps Engineer. In fact, that is an oversimplification. Now let us look at some key figures in the DevOps team and the roles played by them. Some of them are:

1. DevOps Evangelist

The changes that are required before DevOps services can be implemented in your company are diverse and can be challenging. You need someone who has prior experience and can map out the changes that would need to be made to the business benefits they will bring. The DevOps evangelist is your go-to person for this. The DevOps evangelist will also ensure that there is buy-in from both development and operations teams to support the DevOps service and that both delivery methods as well as support systems are decided in advance.

2. Release Manager or Product Stability Manager

The release manager oversees the entire project right from development to production. To ensure continuous delivery, he/she will coordinate and ensure the smooth integration of development, deployment, and unit testing phases. The release manager will be familiar with agile and other development methodologies. Lastly, they must also be familiar with the delivery toolchain of the application also, so as to tackle problems, should they arise.

3. Automation Architect

The job of the automation architect is to come up with the right tools and processes that facilitate automation in the DevOps environment. One of the main benefits of DevOps services is the automation that helps the software developers and testers. And this makes the job role of the automation architect very critical.

4. Software Developer/Tester

In a DevOps team, managed internally or externally by DevOps service providers, the role of a software developer goes beyond that of just writing code based on the business requirements. The software developer will also manage the deployment, unit testing, and continuous monitoring. As much of these tasks as possible must be automated so as to ensure delivery efficiency and quality.

5. Security and Compliance Engineer

The security and compliance engineer ensures that the application that is developed follows set regulations and standards. Not only does this help meet customer expectations, it also helps to prevent facing litigation. The security engineer also ensures that the product developed is not susceptible to technical attacks. He also safeguards the product from social attacks.

In addition to having these fixed roles and responsibilities in your DevOps services team, you must also have technology utility players who are flexible enough to work as a system admin or a developer as the situation demands. This flexibility of roles will allow your project to never run short of capacity even if a few members are taken ill. Such people will also have a holistic view of the development and deployment processes and therefore are very invaluable. Do you have a requirement for any of these DevOps roles for a product you are trying to build? Get in touch with Ecosmob, a DevOps consulting services provider, to know more on how we can help you.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

Why and How to Perform QA for VoIP Applications

After running the VoIP Quality Test, you can identify if your Internet connection is capable of supporting the recommended quality requirements of a VoIP solutions provider. In addition to checking for quality, this test will help you identify the maximum number of VoIP voice calls your connection can support at once. Moreover, the VoIP Quality Test can evaluate VoIP performance from the users’ perspective. Using VoIP quality tests also helps you determine the right VoIP business solution for your company, including the software and hardware.

VoIP app development will still have its part to play, but many VoIP quality tests can be done even before signing up for a VoIP business solution. Testing VoIP quality before making a major purchase helps ensure that the switch from your old-school telephone system, or to another VoIP solutions provider, is as seamless as possible. Before committing to any products -- or if you are experiencing issues with an existing VoIP handset -- running a VoIP quality test can help determine what is causing problems.

Latency test

In the case of VoIP business solution quality tests, one test is not enough to paint a definitive picture of how VoIP-ready your network connections are. VoIP testing tools can easily expose high latency and packet loss, which are certain signs your network is ill-equipped to handle the cloud-based telephone system. If this is the case, then it is very likely you are dealing with latency in calls, and a VoIP latency test is needed to see how bad the problem is.

Using a network latency test, sometimes called a ping test, can help you figure out how much lag you are dealing with on your VoIP business solution. It may also assist in identifying other issues that are impacting call quality. When experiencing problems with your call quality, you will want to troubleshoot the VoIP connection using VoIP tests, ping tests, and trace routes. VoIP tests, ping tests, and trace routes are free tools that can identify the issue in your company’s telephone connectivity when such issues arise.

Network test

To test the network of your VoIP solution provider, you need to send Pings and Traceroutes to the servers providing your VoIP service. Also known as Internet speed tests, VoIP testing is a quick way to determine whether or not you have sufficient bandwidth to support VoIP calls.

A VoIP test also allows you to see your phone system’s call volume is high enough to merit upgrading. A ping test measures your connections’ jitter and packet loss, which can significantly affect VoIP calls. If your calls are dropping off completely, you may want to fix this problem by running a VoIP test -- an application that measures your Internet connection speed, jitter, and latency.

Suppose VoIP test results show certain properties, like bandwidth, jitter, or latency, falling below the minimum requirements, that may mean it is time to change service providers or investigate a more capable VoIP business solution that may serve more effectively your company’s needs.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/

Top 5 Benefits of a Drag and Drop IVR Solution

An IVR is an interactive voice response solution that allows callers to interact with a company or organization through voice commands. IVR systems are often used to route calls to the respective department or individual, to provide information about products/services, or to automate customer service processes. Smart IVR solutions can be used in numerous industries, including but not limited to healthcare, banking, telecommunications, and customer service.

What is a drag and drop IVR solution?

Drag and drop IVR solution is a visual IVR builder that enables you to create an IVR easily without writing any code. A custom IVR solution is perfect for businesses that want to create an interactive voice response solution without having to invest in expensive development resources.

Here’s why you need a drag and drop IVR solution for your business

Make your customer service more consistent by leveraging the benefits of the drag and drop IVR solution. Here’s why you must adopt a drag-and-drop IVR solution for your business.

Save A Lot Of Time

Drag and drop IVR solution allows your customers to quickly and easily get the information they need without waiting on hold - making them your happy customers. Additionally, a smart IVR solution can help you save money. It automates tasks that would normally require an employee - freeing up time and resources to focus on other areas of your business.

Automate Customer Service

The business landscape is evolving with technology. To keep up with the competition and provide the best possible service to our customers, we need to constantly evolve and adapt to new technologies. With a custom IVR solution, you can automate customer service tasks such as taking orders, answering frequently asked questions, and providing information about your products and services.

Improve customer satisfaction

You know that customer satisfaction is key to success if you manage a call center. An interactive voice response (IVR) system is one of the best ways to boost customer satisfaction by making it easy for callers to get the information or help they need.

Easy to Use

A drag-and-drop IVR solution is easy to use, even for non-technical users. It doesn’t require any coding so you can easily and quickly create IVR menus and add or change options with simple drag and drop.

Increase Sales

If you are looking to increase sales for your business, drag and drop IVR solutions from a trusted IVR service provider can be a great asset. You can increase sales by routing calls to the respective department or agent. You can ensure that customers reach the right person the first time, every time. You can eliminate wait times and transfer costs.

When you have a business, you want to ensure that your customers always get the best service and support possible. It can be achieved by having a consistent process that ensures your customers can always reach you and get the help they need. One way to do this is by using a smart IVR solution. A drag and drop IVR is an automated system that uses voice recognition technology to allow you to route your calls to the right person in your business. It even can transfer calls to people who are out of the office.

About Ecosmob

Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.

To know more visit https://www.ecosmob.com/