VoIP softswitches come in two variants – the class 4 and class 5 softswitch. Both work in tandem, with VoIP class 4 softswitch enabling the routing of international calls via IP networks and then connecting with a class 5 softswitch to complete the call.
As remote work gains increasing global traction, and unified communication systems become a must-have collaboration tool for enterprises, class 4 and class 5 softswitches have emerged as critical tools that enterprises must have in their communication kitty. Any VoIP offering – be it video conferencing, voicemail, or call forwarding – cannot be launched with the aid of a VoIP softswitch.
Since softswitches are such a critical component of VoIP calling, it is essential for businesses to pick a softswitch provider with care. Let’s take a quick look at what they should keep in mind while selecting a suitable provider.
What your softswitch provider should offer
Look out for seamless billing: One of the biggest benefits that VoIP softswitches provide is advanced billing features. Using this tool, users can be billed per their VoIP usage. Ensure that your softswitch provider offers integrated billing features and payment processing functions, as this will automate end-to-end invoicing processes.
Compatibility is critical: One of the primary jobs of a VoIP softswitch solution is to support codecs and protocols. Therefore, before signing on the dotted line with a softswitch provider, ensure that the softswitch supports the codecs that are used by your business. Some providers also give the option of transcoding to convert components into a format that works for your organization. Keep an eye out for this service as well.
Real-time reporting: Insightful analytics helps businesses stand out from the competition – and organizations don’t take this function lightly. Make sure your VoIP Class 4 Softswitch provider gives you a complete analytics report of all critical elements of your VoIP call, be it call volume, revenue, or unauthorized calls. Armed with these reports, your business can effectively study business progress and work on building it further.
Opt for end-to-end support: If your VoIP service or your softswitches malfunction, you should be able to contact your provider’s support team immediately. Don’t compromise on a steady support system as your VoIP communication and collaboration system could be the lifeline on which your business runs. Some softswitch providers may offer low-cost deals that don’t involve complete support. Bypass them completely.
Go for an easy-to-use management panel: If you want to have a smooth user experience with your softswitch then look for a management panel that’s easy to understand and use. This will ensure better customer experiences and higher satisfaction.
Softswitches are a top solution on the VoIP radar
Efficient routing and billing have put softswitches on the radar of every business that opts for VoIP calling. The popularity of softswitches is soaring as they are emerging as a critical tool that helps keep VoIP services seamless and free from errors and roadblocks. So choose your softswitch provider with care.
About Ecosmob
Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.
To know more visit https://www.ecosmob.com/
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