If you are reading this post, you already know the power of VoIP phone system and it's impact on all enterprises - big or small. The presence of VoIP solutions is swapping the existence of traditional landline phones at a rapid pace. VoIP's efficient, reliable, and cost-effective features lure enterprises and help them drive profit and improve productivity by 77%.
Voice over Internet Protocol is the present and future of the communication world. Since VoIP uses the internet to make and receive calls, it empowers a flexible, portable, and cost-effective collaboration tool.
Key Features of VoIP Phone System
As technology evolves, VoIP brings much more than just making calls. While text messages, call hold, and call forward are some of the most common features, the advanced VoIP phone system offers a wide range of advanced communication and collaborative features. For instance, automatic call distribution, call analytics, auto attendant, predictive dialers, and more.
Here are the leading eight components to have in your VoIP strategy -
- Auto Attendant
Being present 24/7 to handle the call load takes a lot of effort, particularly for call centers and international service centers where operations run 24/7. Auto-attendant feature of the VoIP phone system divides that responsibility by answering the user queries. This virtual receptionist tries to resolve the query through predefined popular query resolutions. If the user needs further assistance, the auto attendant efficiently routes them to the dedicated department as per the user inputs. With these features, enterprises need not stay on their toes to answer the calls.
- Sentiment Analysis
Artificial Intelligence and Natural Language Processing (NLP) technology gives a personalized touch to the technologies around us. Its infusion with Voice over IP is similar to the array that offers an advanced feature - Sentiment Analysis. This feature helps analyze and understand the customer's outlook toward the brand. It is a valuable asset to the companies to comprehend, measure and enhance customer satisfaction levels.
- Call Presence
A constantly busy business line is a big turn-off for customers. It causes considerable losses to enterprises where a potential customer loses interest at the initial stage. The call presence feature of the phone system VoIP solves this pain point. It gives enterprises a clear picture of the call status and availability of the agents.
- Auto Dialers
It is a standard must-have feature of VoIP. Auto-dialers enables the users to make calls from a pre-set phone list.
- Automatic Call Distribution
This VoIP phone system feature is perfect for enterprises that handle a large number of call loads. As the name suggests, Automatic Call Distribution helps enterprises divert and distribute the calls to dedicated customer service agents.
- Anonymous Call Rejection
This feature lets you block calls from anonymous or unlisted IDs. Anonymous Call Rejection helps you gain better control over the VoIP business phone system.
- Call Analytics
Call analytics helps enterprises collect, evaluate, analyze, and improve user experience. It is an advanced feature of VoIP solutions that premium companies offer as an add-on paid service. It is a real-time feature that uses various Key Performance Indicators (KPIs).
- SIP Trunking
Session Initiation Protocol or SIP trunking lets you send and receive calls from the PBX system via an IP network. It helps in enhancing the quality of the communication networks.
Conclusion
As the mobile VoIP Market is expected to reach $183.7 billion by 2027, it is crucial to accommodate your enterprise with VoIP technology. The phone system VoIP top features help enterprises expand and deliver the best of their capabilities.
About Ecosmob
Ecosmob Technologies provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions, and MVNO solution development services to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.
To know more visit https://www.ecosmob.com/
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