The Impact of Softswitches on Billing

VoIP softswitch solutions are emerging as the future of unified communications (UC), as they have replaced legacy switches that are unable to keep pace with new-generation cloud-based VoIP networks.

What is a SoftSwitch?

A SoftSwitch is a primary telecommunication device that is controlled by computer software and connects calls over different telephone lines on a single network. As VoIP telephony blasts its way into global enterprises, softswitches are helping VoIP administrators gain a better grip on internet call management.

The pandemic also helped find their spot in the sun. When employees across the world embraced remote working, Unified Communication as a Service (UCaaS) began gaining huge traction. Organizations relied on new communication and collaboration tools to keep their workforce connected. This is when class 4 softswitch solution and class 5 softswitch came into prominence. Without them, the VoIP offerings at the heart of unified communications (be it video conferencing calls, voicemail, or call forwarding) couldn’t be launched.

The Billing Bonanza that VoIP SoftSwitch Solution Offers

Besides ridding enterprises of the expenses that come with maintaining hardware switch solutions, VoIP softswitch solutions also provide the added benefit of advanced billing features. After all, one of the primary functions of a softswitch solution is to provide services to customers. This means users have to be billed as per their VoIP usage.

Manual billing processes don’t cut in VoIP businesses, as they need to handle varied customers and work with complicated invoicing models. What’s more, sectors like wholesale VoIP businesses handle calls that run into millions – making manual billing a mind-numbing job that can be fraught with human errors. The way out is to use the automated and advanced billing solutions that softswitches offer.

VoIP softswitch solution that comes with integrated billing features and payment processing functions are emerging as a best-fit solution for enterprises as they can automate end-to-end invoicing processes.

Convergent charging and billing are increasingly becoming an integral part of VoIP softswitches and enable enterprises to deploy a common management platform for all users and services. Additionally, the solution also converges payment methods like prepaid and postpaid, as well as services like calling cards and mobile VoIP. Convergent charging and billing also offer the advantage of supporting multiple VoIP functions such as voice, video, and SMS.

That’s not all that softswitches bring to the billing table.

The billing system can also manage balances in real-time. This includes authenticating subscribers and checking the account balance before delivering services to the user, notifying users when they reach their account balance limits, and terminating connectivity when a user’s credit stands depleted.

Key advantages of Softswitches

The advantages that softswitches offer are plenty and diverse.

• Since softswitches are cloud-powered, they can be scaled easily.
• They are easy to implement and upgrade.
• Softswitches can be installed and expanded in quick time.
• They can be easily streamlined with other software.
• They’re built to carry out various functions – be it customizing call rates or providing data that helps service providers bill their customers accurately.
• They cut down manual billing jobs in an organization.

Summing Up

As global enterprises embrace cloud communications in a big way, right-fitting softswitches are emerging as a key factor that is helping service providers roll out VoIP services in a seamless and error-free way to their customers.

About Ecosmob

Ecosmob, provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assure flexible hiring models to help businesses cater to their requirements according to their needs and budget.

For more information visit https://www.ecosmob.com/