However, any technology needs the right infrastructure to function seamlessly. And VoIP business solution requires a stable internet connection to work in a glitch-free manner. A poor internet connection can lead to issues like dropped calls, choppy audio and stuttered speech.
These are complaints that no enterprise would want out of their business phone system. Call quality problems can hamper team conferences and create unsatisfactory experiences for your customers. Therefore, one must be cautious while selecting their VoIP Solutions Provider.
Every problem invariably has a solution. If you’re having issues with your VoIP phone solution, then read on to know these tips for troubleshooting VoIP issues, that will ensure that your telephony system is up and running in no time with robust VoIP app development.
Tips to solve your VoIP woes
Problem: Jitter
This is one of the most common VoIP problems that users face. VoIP phone systems transfer data in the form of packets over internet networks. When these packets reach their final destination, they are reassembled so that the words become coherent to the call receiver. When these packets don’t reach their destination, it results in a packet loss or Jitter. This is usually caused by congested networks and can result in choppy or incoherent audio.
Solution: Check your internet network connection and wireless setup thoroughly. If you’re using wireless headphones, switch to wired ones, as they reduce the chances of jitter. Network monitoring tools that identify packet streams carry VoIP data and tag them for protection using Quality of Service features are a quick way to resolve this issue.
Problem: Echo
Echo happens when an audio call faces a repeat of voices at intervals and inconsistent volume levels. It’s usually the call recipients who face Echo issues at their end. Echo is another big reason that can put off your customers and cause disruptions in team conferences.
Solution: The best way to prevent echo is to get off the speakerphone. Speakerphones transmit voice using many microphones, which can cause disruption. Echoing can also be caused by a slow internet connection. Conduct an internet speed test to check the bandwidth speed and quality.
Problem: Broken audio
Choppy or broken audio is something many VoIP users report. If anyone on either end of the phone line is facing a cutting in and out of the voice, then it’s usually the result of insufficient download bandwidth. Choppy audio is caused by packet loss, when some packets of the voice data are not successfully transferred to the other end. This is caused due to multiple reasons: network latency, a lack of bandwidth, or high network congestion.
Solution: Turn off applications that require streaming – like YouTube and Netflix. They take up a lot of your internet power. It’s also good to make sure that your VoIP connection has priority on your router’s Quality of Service (QoS) settings.
Problem: Latency
Latency refers to the time taken for voice data to move from a phone to the headphones. The magnitude of the voice lag depends on the device you use, your internet connection, or even the headphones you are using. Latency manifests as a delay in hearing the voice at the other end or as an echo.
Solution: Use wired headphones. Some phone devices ask users to wear headphones that are specifically recommended for the brand. This helps minimize latency.
It’s super easy to end your VoIP problems
If you follow these tips along with all other best practices of using a VoIP business solution then putting your VoIP woes to rest becomes a quick and seamless process. End result: you can enjoy HD call quality and improve communication and collaboration within your enterprise at a minimal cost.
About Ecosmob
Ecosmob provides the service to hire expert VoIP developers to design and develop an array of business communication solutions. With the right blend of expertise and decade-long experience, developers can deliver the ultimate business telephony solutions to enhance productivity and efficiency. Ecosmob assures flexible hiring models to help businesses cater to their requirements according to their needs and budget.
To know more visit https://www.ecosmob.com/
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